Shipping & Returns

Thank You for shopping with RED DOG Artisan Foods!!!

SHIPPING

Please providing an email address and a contact telephone number preferably a mobile number. This is not for us to spam you but so the courier can send email updates, SMS updates, and otherwise make sure you know when your delivery is due so you can receive it. For larger deliveries, there may be a surcharge to redeliver in the event that you were not in.

We aim to ship your items the same day when possible, if not, we can promise that it will be posted within 4 days at the most.
Should you have any issues/ problems, please do not hesitate to get in touch and we will do our best to resolve any issues that you may have. All contact details are on our contact page.

Most parcels arrive on time. Occasionally, though, the tracking may show as "delivered" when you don't have your parcel. If the tracking for your parcel shows it as delivered but you haven't received it, you should:

  • Check if someone else at your address has accepted it.
    Look around the delivery location. Your parcel may have been left with a neighbour or in a safe place like a porch or garage.
    Look for a notification of attempted delivery. You may find an attempted delivery notice in your letterbox or on your door. Follow the instructions on that notice to request redelivery or to arrange collection of the parcel.
  • Contact the courier.
    Ask if they have additional information about the parcel's location. Make sure you have your tracking number or delivery confirmation number handy.
    Note: Some carriers may deliver until 10 pm.
    Has your order been delivered late? If your order has been delivered late you can be entitled to a refund on these costs. Royal Mail Tracked 48 and Parcelforce 48 are not guaranteed services and will only be refunded if the time delay is unreasonable.

Guaranteed next day services (Special Delivery, Parcelforce 24, and any other special timed services) are always entitled to a full refund on the postage no questions asked.
Please note: all orders for a next day service need to be placed before 3:00 pm to ensure delivery.
If late delivery means the goods are no longer required, then a refund will be issued for the full order provided the order is not accepted on delivery.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

COLLECT IN-STORE

Before selecting this please contact us first to arrange collection, and please be aware that we are in Kilkeel, Co. Down, Northern Ireland.

RETURNS

If you are not completely satisfied with your order, contact our returns department by email to: reddogfoods@outlook.com within 24 hours of delivery and we will either exchange the item(s) or issue a refund for the item(s).

To be eligible for a return, your item must be unused and in the same condition that you received it. Consumable items such as Sauces, Ketchups and Rubs must remain sealed and unopened. It must also be in the original packaging.

All we ask is that the item(s) are in their original packaging, unopened and any individual products remain sealed with labels and lids intact.

To return your product, you should mail your product to:

Red Dog Artisan Foods
8 Irvington Park,
Kilkeel, Co. Down
BT34 4LX , Northern Ireland

If any goods are returned damaged we reserve the right to grant only a partial refund.

PLEASE DO NOT RETURN PRODUCTS TO US WITHOUT CONTACTING US FIRST.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Any postage costs incurred by returning the item(s) to us will not be refunded nor will the original cost of delivery, unless in the case of damaged or faulty goods, or goods mistakenly shipped.

In the unlikely event that your order does not arrive, and is declared missing by the courier we will either send replacements or issue a refund. For Royal Mail this time is 15 days with standard delivery before an item is declared missing. In order to help us process your refund we may need to ask for information to assist in claim.

None of the above items affect your statutory rights when goods are faulty or incorrectly supplied nor does it affect your rights under the Consumer Protection (Distance Selling) Regulations.